Support

How We Help

Support is provided via email only: aria@ariashaw.com

We don’t offer phone support, but email ensures:

• Detailed, thoughtful responses
• Code snippets and screenshots when needed
• Asynchronous communication (no time zone hassles)

Before You Email

For Free Guides

All free guides are provided as-is. Before emailing:

1. Read the full guide carefully (most answers are already there)
2. Check the troubleshooting section (common issues covered)
3. Search existing GitHub issues (if the guide has a repo)

If you’re still stuck, email us with:

• Which guide you’re following
• What step you’re on
• Error messages (full output, not just “it doesn’t work”)
• Your environment (OS, Odoo version, server specs)

For Purchased Products

What’s Included

When you purchase the Odoo Digital Sovereignty Master Pack or other products, you get:

• ✅ Email support for clarification questions
• ✅ Bug fixes if scripts have errors
• ✅ Guidance on using the tools correctly
• ✅ Lifetime updates (no additional cost)

What’s NOT Included

• ❌ Consulting services (we provide tools, you execute)
• ❌ Server setup done for you
• ❌ Emergency hotline (we’re solo, not 24/7)
• ❌ Guaranteed response time (usually within 48 hours)

How to Get Help

Email aria@ariashaw.com with:

Subject Line: [Product Name] - Brief Issue

Email Body:

Order Number: [from Gumroad]
Product: [Master Pack / specific module]
Issue: [clear description]

What I'm trying to do:
[explain your goal]

What I've tried:
[steps you've already taken]

Error or unexpected behavior:
[paste error messages, logs]

Environment:
- OS: [Ubuntu 24.04 / Debian 12 / etc.]
- Odoo Version: [17.0 / 18.0 / etc.]
- Server: [AWS EC2 t3.medium / VPS / etc.]

Response Time: Usually within 24-48 hours (longer on weekends).

Frequently Asked Questions

Product Questions

Q: Can I get a refund? A: Yes. 30-day money-back guarantee, no questions asked. Email with your order number.

Q: Do I need to know Linux to use the guides? A: Basic command-line skills help, but guides are written for builders, not sysadmins. We explain the “why” behind every command.

Q: Can I share the product with my team? A: Yes, within your organization. Don’t post publicly or resell.

Q: Do the scripts work on Windows? A: Scripts are written for Linux servers (Ubuntu/Debian). Windows users need WSL or a Linux VM.

Technical Questions

Q: My Odoo migration failed. Can you fix it? A: We provide guidance on using the scripts correctly, but can’t debug your specific environment remotely. Follow the migration guide step-by-step, use the risk assessor script, and test in staging first.

Q: The backup script isn’t working. Help! A: Email us with the full error output and your config file (redact sensitive info). We’ll debug the script.

Q: Can you review my Odoo architecture design? A: Quick questions are fine (e.g., “Is t3.medium enough for 50 users?”). Full architecture reviews are consulting work (not included).

Q: I need this done by tomorrow. Can you do it for me? A: No. These are DIY toolkits. If you need consulting, hire a firm (or email us for a quote, but it won’t be $699).

Free Guide Questions

Q: The guide says X, but I’m seeing Y. Why? A: Versions change, cloud providers update UIs, and configurations vary. Email us with specifics, and we’ll update the guide if needed.

Q: Can you add a section about [specific topic]? A: Maybe! We prioritize based on demand. Email your suggestion—if others ask for it too, it gets added.

Q: Can I translate your guide? A: Yes, with attribution and a link back. Don’t claim it as your own work.

Report Issues

Found a Bug in a Script?

Email: aria@ariashaw.com Subject: [Bug Report] Script Name - Brief Description

Include:

• Script name and version
• Expected behavior vs. actual behavior
• Full error output
• Your environment

We fix bugs fast—usually within a week.

Broken Link or Typo in Guide?

Small fixes like typos or outdated screenshots:

• Email us, or
• Open a GitHub issue (if the guide has a repo)

We appreciate the help in keeping content accurate.

Feature Requests

Want a new guide, script, or calculator?

Email: aria@ariashaw.com Subject: [Feature Request] Brief Description

We can’t build everything, but popular requests get prioritized.

Emergency? Here’s What to Do

Production Down Right Now?

1. Check Odoo logs: /var/log/odoo/odoo-server.log
2. Check PostgreSQL: sudo systemctl status postgresql
3. Check disk space: df -h
4. Restart Odoo: sudo systemctl restart odoo

If you followed our guides, check the troubleshooting section of the relevant guide.

Email us, but don’t expect instant replies—we’re solo, not a 24/7 support team.

Community

We’re building a quiet corner of the internet, not a bustling forum.

• No Discord server (too much noise)
• No Slack channel (too many notifications)
• No Facebook group (privacy nightmare)

Just solid guides, reliable scripts, and email support when you need it.

Can’t Find an Answer?

Email: aria@ariashaw.com

We’re here to help. Just remember:

• We provide tools and guidance, not done-for-you services
• Detailed questions get detailed answers
• Patience appreciated (solo operation, no support team)

Let’s build something robust together.